Our matrons/supervisors are all dedicated and experienced matrons, who deliver first class quality and service to our customers. The job contains a high degree of independent drive, personnel leadership experience, hiring, room check, cleaning, crewing and shift planning, problem solving in tight situations. Our matrons are leaders who act as role models for their employees and colleagues.
We always discuss, jointly with the hotel, how the tasks of the matron/supervisor are desirably organized.
The matron/supervisor is an important role for a well-functioning Housekeeping department and we, with reassurance and stability, give the responsibility for the daily operation to the matron/supervisor, who functions as the hotels close collaborator.